Disclaimer
This Disclaimer information relates specifically to artwork, copyright and product specification, and comprises of extracts from our full Terms & Conditions of sale which applies in full for all orders.
1 Drawings and Artwork:
1.1 For Customers requiring customised products, print and/or engraving, we can can produce bespoke artwork. The initial artwork and any subsequent changes to artwork should ideally be confirmed in writing, as we cannot be held responsible for misinterpretation of a Customer’s verbal instructions.
1.2 In some special cases, artwork may need to be produced before any work can be accurately costed and/or quoted for, and in these cases the Customer may be liable for artwork charges even if the project does not proceed. We will provide a costing for these artwork services prior to commencing.
1.3 Laser engraving / laser etching / custom printing can be undertaken using high quality digital bitmap images of 300dpi and above or (preferably) with vector artwork in .ai .cdr or .eps format (with all fonts converted to curves/outlines, NOT EMBEDDED) supplied by the Customer. The quality of the artwork and the properties of the material or object will affect how the finished image(s) will be marked / printed on the piece. We will always aim to optimise results and recommend testing wherever possible, to give the Customer a realistic expectation of the final result. Any additional costs associated with this may be charged to the Customer.
4.4 The Company only commits to saving Customer design files for the duration of the current project, should you like us to keep drawings on file for future use, please advise and arrangements will be made.
2 Materials:
2.1 Every precaution will be taken to ensure that the materials offered by Dark Star Merch are of a high standard, and tested for laser and/or print suitability.
2.2 Variations will occur in both natural materials (such as wood) and manufactured materials (such as laminates, acrylic, metals and ceramics) for which we have no control over. For example, in the case of a sheet of cast PERSPEX with a thickness of between 2mm to 25mm, there is a manufacturing tolerance of +/-10% plus 0.4mm, so a 5mm cast sheet could vary from about 4.46mm to 5.54mm in thickness. In the case of wood and ply products, wood grain will differ from sheet to sheet and cut piece to cut piece and it is highly unlikely that any two pieces will be perfectly matching in both colour and/or grain. It is not Our responsibility to pre-check material thickness or other parameters before commencing laser work, as we will take the manufacturers specification details in good faith, and use these materials in the accepted way.
2.3 We will not be held accountable for any inconsistencies in material that could result in inaccuracies with the cutting, engraving and printing, although every effort will be taken to ensure the best results.
2.4 Please note that the dimensions and cut sizes of plates/plate sets that We make for specific tool chests, storage boxes, containers etc.. are based on measurements taken from physical tool chests, storage boxes, containers etc.. and whilst We do try to build in a small tolerance for fitting, We have no responsibility or liability should the tolerances fluctuate in the manufacture of said tool chests, storage boxes, containers by their individual manufacturers.
3 Copyrights, Intellectual Property Rights and Confidentiality:
3.1 If the Customer requires a customised item/plate(s)/Goods and requests that we work with Copyrighted designs, owned by the Customer or a 3rd party, it will be assumed that the Customer has obtained and granted all relevant permissions, and We will not be liable for any Copyright breach whatsoever when acting on the Customers instructions. We reserve the right to request written proof of copyright ownership and / or permission to use.
3.2 Any design or product designed by the Company, remains the intellectual property of the Company regardless of whether it has been specifically protected by Copyright, Trade Marks, Patents, Design rights or Registered Designs, and can only be used under license with written permission from the Company, with all rights reserved.
3.3 We retain the right to use images of Customer work on our website or social media for the promotion of our services and products. If you do not want images of your work shared digitally, please let us know in advance. Should you subsequently decide to withdraw permission; images will be removed at the Customers request during the next revision of the website/social media upload.
3.4 No unauthorised duplication of any element, completed work, artwork, or designs without Our written permission.
4 Law:
4.1 All orders shall be governed by and construed in accordance with the law of England and the Customer shall submit to the jurisdiction of the English Courts. In the event that the Customer is situated outside the United Kingdom it will adhere to the law of England and submit to the jurisdiction of the English Courts.
4.2 We will not file a copy of this disclaimer specifically in relation to your order. We reserve the right to update this disclaimer on our website from time to time, and we do not guarantee that the version you have agreed to will remain accessible. We therefore recommend that you download, print and retain a copy of this disclaimer for your records.